Your Home
We want to make managing your home as easy as possible. Find our more about how to pay your rent, manage repairs and get in contact with us.
Paying your rent
It is important that you keep up to date with your rent payments. Falling behind can put your tenancy at risk.
If you are worried about your finances and are concerned you may fall behind with paying your rent, Lampton Homes can provide support in identifying relevant support services. Let us know if you need assistance through rent@lamptongroup.co.uk contact methods/link to support for paying rent and we’ll do our best to support you. We want you to have a successful tenancy.
For tips and advice on managing your money, we’ve collected some helpful resources.
Renewals
Within the team we have a renewals coordinator to assist with tenancy renewals. The renewals coordinator will reach out to you as and when your tenancy is coming to an end to ensure a smooth process of either renewal or termination. Alternatively, you can contact us on tenancyrenewal@lamptongroup.co.uk
Reporting Standard Repairs
The way to report a repair is to contact us on 020 8129 7295. You can reach us on working days between 9am and 5pm.
Please provide as many details as possible about the issue. If needed, our call centre will do a video call to help diagnose the issue. Our repairs team will raise the required repair and our repairs contractor, Lampton Services, will reach out to schedule the appointment.
We have a web-portal currently under development. Once this is ready it will allow you to see your personal tenancy information and will allow you to also raise repair requests online as well.
Reporting Emergency Repairs
If you have an urgent issue in your home that requires an emergency appointment, please contact us on:
- 020 8129 7295 on working days between 9am and 5pm
- 020 8129 7296 outside these hours (this number will only be able to support with emergency repairs).
Examples of emergencies include water leaks, gas leaks (inside your home), dangerous electrical faults or anything that presents an immediate danger.
Our aims and asks
Our aim
Our aim is to provide a property that feels like home.
We want to provide a clear and supportive service, including access to resources that will help in your day-to-day life.
Our ask from you
We ask that you take good care of the home you are renting. By doing this you will also improve your own enjoyment of the home.
We also ask you to provide feedback when possible. This will help to further improve our services and your experience.
Complaints, compliments and suggestions
It’s important to get in contact if you have any complaints, compliments and suggestions as we use information from them to help us improve our services. If you have feedback about something that went well or something that did not go well, please tell us.
If you do need to raise a complaint you can expect us to clearly outline the timeframe for dealing with it and any proposed actions. We aim to handle complaints in a prompt, fair and transparent manner. We want to work with our customers to resolve a complaint as soon as possible.
For complaints, compliments and suggestions you can:
- email your feedback to residents@lamptongroup.co.uk
- contact us on 020 8129 7295
- tell us in person
When you contact us, please tell us:
- your full name, address, and contact number(s)
- what happened, when it happened and how it affected you
- what you think we should do as organisation going forward
